The data is always stored off site and can be recovered with total loss of premises or equipment eg fire, flood, theft. Data can be restored from any location. Backup media does not have to be rotated or periodically taken offsite and collected for recovery.
Data is uploaded/recovered via your internet connection and the time taken to recover a full data set is determined by the connection speed. Recovery of data is slower than recovery from local network / media. Requires trust with an external party that your data is secured and remains accessible when needed.
Depends on your internet connection speed. Example: The average connection speed in Australia (Akamai's State of the Internet report) Q1 2016 is approximately 8.2Mb/s, Using this speed as an example and providing the connection was not being used for any other traffic (email, web browsing etc) it would take almost 3 hrs per 10G of data.
The backup client only uploads new files and changes made to existing files, this reduces the amount of data transferred, lowering the bandwidth and increasing efficiency. To assist with the initial upload of your data we offer data seeding with all subscriptions over 10GB. This means that we will supply a portable storage device for you to back up your data to and then copy that data to our servers so you wont need to upload them via the internet.
Ideally, you should have more than one option to restore. We advise that clients keep a local backup of the recent data stored on a different device ie. don't keep a backup on the same computer as the live data and keep a copy of the data offsite eg using our backup service. This allows you to quickly restore the data from local media and if that data is not recoverable restore from the offsite backup.
If you required a number of files, need to download a large amount of data and are located in Brisbane or the Gold Coast, we will either personally deliver your data to you or send it by courier using an encrypted storage device, so you don't need to download it using your internet connection.